Damages
Before our books are sent out, The Locked Librarians check to make sure they are in perfect condition before being shipped. However, if you receive a book from us that is damaged, we will replace the item with a new one.
Below is listed what are considered damages and what are not considered damages:
The following DO qualify as damage:
- Cut or torn
- Dirty or sticky residue can't be removed
- Stained or discoloured
- Parts/Pages missing
- Punctured
- Spine split in half
- Water damage
- Incorrectly folded dust jackets
- Very blurry stencil sprayed edges
- Stencil/digital edges more than 3mm off-centre
- If the ribbon is missing/has been pulled out
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But these DON'T qualify as damage:
- Light scratches
- Hardback jacket
- White spots
- Small areas where the colour has rubbed off
- Wavy pages
- Dust jackets that are slightly loose
- Stencil/digital sprayed edges that have a slight blur
- Minor scuffing on the edge or spine
- Stencil/digital edges less than 3mm off-centre
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If you think your book falls into the damaged category, then please contact us at customerservices@thelockedlibrary.co.uk with photos of the damage.
