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Damages

Before our books are sent out, The Locked Librarians check to make sure they are in perfect condition before being shipped. However, if you receive a book from us that is damaged, we will replace the item with a new one.

Below is listed what are considered damages and what are not considered damages:

 The following DO qualify as damage: 
  • Cut or torn
  • Dirty or sticky residue can't be removed
  • Stained or discoloured
  • Parts/Pages missing
  • Punctured
  • Spine split in half
  • Water damage 
  • Incorrectly folded dust jackets
  • Very blurry stencil sprayed edges
  • Stencil/digital edges more than 3mm off-centre
  • If the ribbon is missing/has been pulled out

But these DON'T qualify as damage: 

  • Light scratches
  • Hardback jacket
    • Minimal creasing
  • White spots
    • Small areas where the colour has rubbed off
  • Wavy pages
  • Dust jackets that are slightly loose
  • Stencil/digital sprayed edges that have a slight blur
  • Minor scuffing on the edge or spine
  • Stencil/digital edges less than 3mm off-centre

 

     If you think your book falls into the damaged category, then please contact us at customerservices@thelockedlibrary.co.uk with photos of the damage.